The "No hassle...don't worry about a thing...we have you covered!", Ludesco 5-year warranty.
...because you have better things to worry about.
We all know that anything can happen at any time. Be it a Monday morning coffee stain caused by hitting that incognito pothole, or a broken cell phone screen from what seemed like a modest 2 inch fall onto the desk. It happens...and we understand that life must go on. We also understand that you have more important things to worry about, which is why we offer a 5-year, no hassle warranty for every product that we offer!
So what do you do if something is wrong with your microscope?
Simply CONTACT US to let us know what the problem is and we will take care of everything within 48 hours! If you are in Maryland, Pennsylvania, Delaware or D.C., a Ludesco representative will arrive at your location to troubleshoot and repair your microscope. If the microscope must be taken out of your facility, a loaner microscope will be put in its place until your microscope is repaired. This means almost no down-time!
If you are outside of Maryland, Pennsylvania, Delaware or D.C., we will send you the necessary postage (free of charge to you) to ship your microscope to us and a loaner will be sent in its place.
The PREMIUM accidental coverage plan...
We offer a premium accidental coverage plan that covers any and all accidental damage. The process for handling these repairs is the same. We will not charge you for any labor to repair your microscope. You will only have to cover the cost of repair parts. We will send a cost estimate for the repair parts before we begin and you can still take full advantage of a loaner microscope until the repairs are complete! All shipping and handling charges are covered by us. This could save you thousands of dollars in labor fees!
We believe that you should spend your time focusing on what YOU do best. Let us do what WE do best by handling all of your microscope issues.